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Nonprofit stewardship offers a roadmap to customer service excellence

Nonprofit stewardship and customer service excellence share a common goal: building and nurturing relationships that last. Whether you’re a nonprofit keeping donors engaged or a business keeping customers happy, the principles of personalization, transparency and impact remain key to success.

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Goals + Growth + Gains

I’m a strong advocate for professional development for myself and my team. Because personal and professional growth isn’t just about you. When you invest in your own knowledge and skills, it translates directly to the entire team.

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Philanthropy and human resources: A powerful partnership

Although often perceived as distinct departments within organizations, collaboration between the Human Resources and Development (fundraising) teams can drive positive enterprise change and support philanthropic success. At HonorHealth, close cooperation of the Foundation and HR has yielded significant and sometimes surprising benefits, which were presented at a recent Association for Healthcare Philanthropy (AHP) panel discussion.

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Trust is currency

Building trust takes time. But it will only happen if you use that time wisely. At HonorHealth Foundation, we focus on six elements of trust; they may sound elementary but behind each is a standardized operations plan, dedicated staff and creative programming.

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The gift on everyone’s list that always fits

When you or someone you care about is struggling with health issues, the gift of good health becomes even more visible, more valuable. But good health isn’t merely the absence of illness – it’s also a state of well-being that allows us to pursue our passions and dreams. The Blue Zones Power 9 are habits and traits that are a common denominator for pockets in the world where people live longer, healthier, happier lives. Consider these gifts you can give yourself to contribute to your own well-being.

Celebrating World Gratitude Day

World Gratitude Day is September 21. The aim of this day is to remind everyone of the importance of expressing appreciation — and in the philanthropic world, expressing gratitude is truly part of every day. So, do we really need a special day designated for it? I say “yes,” as expressing appreciation is good for both the sender and the recipient.

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The nonprofit workforce

The impact of a severe workforce shortage among fundraising nonprofits is dire, putting vital support programs, access to specialized healthcare, and even community vibrancy at risk. While HonorHealth Foundation is doing much to retain its talented team of top fundraisers and associated staff, there is far more needing to be done across the industry to retain exceptional people as well as build a robust pipeline of future professionals. One key element is getting the word out to promote a career in philanthropy as a viable, vibrant and fulfilling profession.

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Being our Best

At the core of philanthropy lies an unwavering wellspring of compassion. Heartfelt generosity has the power to uplift the spirits of patients, families and healthcare providers alike. By extending support to healthcare organizations, donors become a beacon of hope, enabling healthcare professionals to go above and beyond in delivering exceptional care. Philanthropy is an extraordinary testament to the power of humanity's boundless capacity to do good. Unwavering, consistent advocacy for change paves the way for a transformed healthcare system, leaving an indelible mark on generations to come.

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The generous nature of gratitude

With an attitude of gratitude, we become capable of living a significant life; one that is full of meaning, purpose and consequence. Choosing to be grateful bonds us to each other, strengthens our friendships and unites our communities. Gratitude sustains our hope for a better tomorrow, and is a prerequisite for real, genuine happiness. Ultimately, gratitude is the essential spark that then ignites generosity into existence.

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Innovation + Inspiration

For the first time in history, we can offer medical marvels for disease and injuries that were unthinkable just a few years ago. Regenerative medicines, futuristic technologies, devices, nutrition and other mind-blowing medical advancements… this innovation and disruption is coming together at the same time and will result in our ability to be more than an interventional healthcare service provider, but to deliver whole person well-being.